Frequently Asked Questions
Everything you need to know about your custom-made experience.
How do I find my perfect fit?
You can use our 'FitSmart' technology, visit one of our stores for a physical measurement, or mail us your best-fitting shirt, and we will replicate its dimensions.
How long does it take for my order to be delivered?
Since every shirt is custom-made to your specific measurements, it typically takes 7 to 10 business days for production and delivery.
What is your return policy for custom shirts?
We offer a 'Perfect Fit Guarantee.' If your shirt doesn't fit exactly as you liked, we will alter it or provide a one-time free remake within 30 days of delivery.
Can I customize specific design elements like collars and cuffs?
Yes, our platform allows you to choose from various collar styles, cuff types, pocket designs, and even add personalized monograms at no extra cost.
Do you offer international shipping?
Yes, we ship our custom-made shirts to most countries worldwide. Shipping costs and delivery timelines vary based on your specific location.
What happens if I lose or gain weight after my first order?
You can update your measurement profile at any time in your account settings, or visit any of our stores to get re-measured by our stylists.